FAQS
We have listed the answers to frequently asked questions below. If you have any other inquiries, please feel free to contact us.
What should I do if I receive a damaged product or missing pieces?
If you find that the product is damaged or pieces are missing when you receive it, please contact our customer support team immediately. We will work to resolve the issue and ensure the most appropriate solution for you.
What should I do if any pieces or parts get damaged during use?
A&A CHESS offers a 365-day warranty on the products you purchase. If any pieces or parts are damaged, please contact our customer support team for replacement pieces or parts.
Does A&A CHESS offer wholesale purchases?
Yes, we welcome wholesale customers. Please contact us through our Contact Us page, and we will provide you with customized wholesale solutions and pricing.
Is there a return policy if I am not satisfied with my purchase?
Yes, we highly value our customers' experience. If you are not satisfied with your purchase, please contact us, and we will do our best to provide you with the best solution. You can also view our return policy on our website.
Are A&A CHESS products suitable for beginners?
Yes, our products are designed to meet international standards and are suitable for players of all levels. Whether you are a beginner or a professional, you can find chess equipment that suits your needs.
Will I need to pay for return shipping if I request a return?
Hello, if you need to request a return, you will not be responsible for the return shipping costs.
How can I contact your customer service?
You can fill out the form on the "Contact Us" page on our website, or directly contact us via email at service@aa-chess.com. Our customer service team will respond to you as soon as possible.
