Refund & Return Policy
A&A CHESS Refund Policy
A&A CHESS is committed to providing each of our customers with a high-quality shopping experience. We understand that sometimes a product may not fully meet your expectations, which is why we have developed a detailed refund policy to ensure a more confident and secure purchase process. However, certain products have special return policies, so please carefully read the following refund terms.
Final Sale Items
Please note that all products are considered final sale and are not eligible for returns or exchanges. We encourage you to carefully review your product choice before making a purchase. If you have any questions during the buying process, feel free to contact our customer service team, and we will be happy to assist you.
Refund Process for Quality Issues
If you receive a product with a quality issue, we will process a refund. Below is the detailed refund process:
Submit an Issue Report:
If you find a quality issue with the product, please contact us within 48 hours of receiving the item. Provide clear photos or videos showing the quality issue and briefly describe the problem.
Customer Service Review:
Our customer service team will review your return request and verify the authenticity of the issue. Once approved, we will arrange a refund or partial refund.
Refund Method:
Refunds will be processed through your original payment method within 15 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.
Non-Refundable Items
The following items are non-refundable:
Items marked as final sale.
Customized or personalized products.
Used or damaged items.
Refund Description
Refunds are limited to the cost of the product itself, unless the product was damaged or had a quality issue during shipping.
Contact Customer Service
If you have any questions regarding the refund process or need further assistance, please feel free to contact our customer service team at service@aa-chess.com. We will reply as soon as we receive your email and assist you in resolving the issue.
Thank you for your understanding and support.
